The line between console games and online games keeps blurring. For example, 22% of console gamers bought a game via the digital marketplace over the last 30 days, and this figure is set to increase.
This allows companies to create a plethora of games based on existing consoles. As a result, developers may concentrate on creating the best gameplay experience without worrying about the technology to back it up.
Taking this to the next level, however, is challenging. There is much competition in the industry, and one simple misstep can turn your game launch into a disaster. Common issues that new developers encounter include:
Hiring a team of technically minded customer support professionals is the best way to handle all the issues noted above. A professional team:
Thirty years ago, outsourcing was seen as a stopgap measure. It was a solution that you used only if you had it. At that stage, running an in-house team made better fiscal sense. Thanks to advances in technology, this is no longer the case.
Companies may today work with outsourcing agencies halfway around the world. This enables them to access a pool of global talent to create their top teams. In addition, by hiring outside of their country of origin, they may also have access to agents at a more cost-effective rate than would otherwise be possible.
More and more companies today are choosing outsourcing to:
Some firms are reluctant to outsource this crucial function. That’s understandable, as it means handing over control of a vital business area. What companies should remember is, however, that partnering with the right firm allows them to maintain much control.
A reputable BPO service provider will allow you access to all the statistics, reports, and call recordings. By doing so, the firm can check that their clients receive the service that they deserve.
A professional service specialist company will also be clear about its hiring, training, and quality monitoring processes. Then, they’ll work with you to find a custom solution that fits your business needs and budget.
Could outsourcing be your game’s secret power-up? If you select your partner carefully, it might well give you the support that you need to put your company on the map.
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