Elevating Guest Experience with Professional Audio Systems for Hotels

Hotel managers utilize audio technologies daily to manage their operations effectively.

Depending on the size of the hotel, you will find various audio systems supporting back-of-house operations, which help facilitate communication with guests and create a unique atmosphere within the hotel that enhances the guest experience and overall ambiance, ensuring everyone is satisfied. 

This is why these lodges install audio technologies everywhere to make sure their guests receive the experience they desire and expect. 

Hotel managers collaborate with audio and video installers to install loudspeakers in designated areas around the property, providing sound to the occupants of those areas, particularly in locations such as restaurants, bars, lobbies, pool surroundings, and other high-traffic areas where people tend to congregate. 

The loudspeakers require a sound technology platform or system to deliver the audio needed. When a hotel is old, for instance, with a history of ten years or more, it is likely that there are many disparate audio setups in designated areas to meet specific needs. 

A hotel may install as many paging or public address systems as possible to help its workers communicate more effectively with guests in specific areas around the building. 

For example, a pool bar may announce a guest’s order on its system, while interior restaurants will make announcements on other systems. 

Overall, the hardware may be from the same brand but depending on the person who installs it and how long they’ve been in place, the systems can be completely different, and each is likely operated separately. 

With the invention of new technologies, disconnected systems can now be replaced with a unified installed system that covers all unique areas. 

In this article, we are going to look at some of the ways sound device installations or upgrades can leave a great experience in hotels: 

Reduce Complexity

Installing multiple, disparate, and siloed audio setups for public announcements and background music can add unnecessary complexity, especially for staff who operate and service the systems. Most audio systems for hotels investment cycles are not more than five years old. Also, it’s very common in these properties to add new equipment from different manufacturers piecemeal over time and have the devices installed by various individuals. 

Ideally, every staff member should be familiar with different types of systems. The modern ones can manage paging and background music from a single location across all areas that require audio. Consolidating the system can reduce the complexity and the time necessary to train new staff to operate it.

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Consistency

Each area, for instance, the lobby, restaurant, pool, or spa, may require different music genres at varying volume levels, depending on the ambiance needed for the day. Selecting a single system to manage all audio allows the management to control the audio choices and different volume needs. 

Since they can change the volume, play music, or make announcements from one space to any other area around the property using a standard user interface, hotels can create a more consistent experience everywhere for both staff and guests. 

With newer technology, you can get access and control for different users, such as managers having complete control, while waiters will only be able to adjust the volume. 

Automation

Most of these modern multi-feature audio systems offer automation benefits, making it easier, especially for hotel staff. The latest systems offer features such as ambient noise compensation, which is achieved through sensors installed around the hotel to detect sound levels and automatically adjust volume levels accordingly. 

For example, when the hotel restaurant has few guests, this is likely to result in a too low level; therefore, the background music volume will decrease.  When the guests increase the volume, the system will also adjust without individual intervention. This automation reduced the stress on staff to adjust volume and eliminate the possibility of errors, resulting in a better guest experience. 

Simplify Maintenance

Large hotels tend to have full-time AV personnel to maintain their audio systems. However, some hotels utilize an external AV integrator under a service contract to handle the process. If you outsource the service, personnel may need to travel across town or even further to troubleshoot the problem in the spaces. 

This can be expensive, even if it’s a brief service call. Modern systems are now software-based, and service personnel can remotely evaluate the systems on their computer to solve the problem without leaving their comfort zone. With remote capabilities, there are reduced service and repair costs, which helps maintain better consistency across the hotel. 

Enhancing Customer Experience

Audio is one of the important elements that help enhance guests’ experience. Whether it’s loudspeakers, amplifiers that power a system and more, the voice of music selected in different spaces of the hotel, this attention to detail can leave a memorable experience for guests. What’s more, the modern systems are designed with high-quality sound that has the potential to transform and modernize space. 

Mobile Accessibility

Most modern audio systems nowadays are accessible and controllable using mobile or web-based devices. This allows approved staff members to adjust volume or playlists even when they are not inside the property. 

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Conclusion 

When considering the right hotel audio system to place throughout the property, choose one that provides consistent experience for both guests and staff. One way to achieve this is by consolidating disparate audio systems into a single system, as it will make it easier for hotels to operate and maintain, saving costs and time. 

However, not all systems are created equal. You will find many companies that produce these systems, but they often deliver low-quality products. When choosing, make sure to research the manufacturer and read reviews from previous clients. Overall, choose a product that not only benefits the visitors but also makes work easier for your staff.

Also Read: What is AVC Block List? Everything You Need to Know