Honestly, negotiating face-to-face might not be possible for the coming few months. So, while the pandemic is on, how do you negotiate successfully? Here, we have come up with some tips that can help you negotiate with a client online successfully. However, before we get to that, what does negotiation mean? Negotiation is a formal discussion conducted between two or more companies, parties, or individuals. Initially, it starts as a non-agreement between the parties. Through the process, the interested parties resolve their differences and agree throughout the action.
The art of negotiation is one creative skill, and it is something that you will need all through your career. Negotiation can be getting a higher salary, better deals for the clients, or agreeing on a particular issue. Businesses usually struggle with negotiation for a myriad of reasons – lack of clarity on what they need, no confidence, or just sheer unawareness of the art of negotiation.
However, we have good news for you. Negotiation is a skill that can impart. Some of the qualities, which make you a better negotiator are:
- Knowledge of what you want
- The empathy of putting yourself in other person’s shoes
- Knowledge of preparing a BATNA, that is, the Best Alternative To a Negotiated Agreement
- Ability to identify an optimum fallback position
- Know how to distinguish between positions and interests. Interest is what drives the parties towards negotiation
- Know the right questions to ask
- Hold the moral ground to keep the person and the problem separate to avoid getting emotionally drawn in.
- Research thoroughly and understand all the angles before putting up the argument.
As is clear now, these are some qualities that you are not born with. However, you can learn these qualities and become a great negotiator over time. Keeping this in mind, let us now take a quick look at some of the best tips to help you a successful negotiator and negotiate well online. Regardless of whether you are a new negotiator or a seasoned one, these tips will help you transition with confidence.
Use Both The Camera And The Audio
A lot of times, people tend to keep their camera off, especially if they do not have the time to make their top half seem business-like. If you are negotiating over an issue, it is a good idea to keep your camera and audio on as it enables you to develop a particular connection with the other party, says Daisy. Who offers online Matlab homework help services. Moreover, when you keep the camera on, you get access to a lot of additional information. You can see how the person on the other end presents themselves. Are they close or farther from the camera? Do they employ hand gestures while communicating? These are some aspects, which help you develop a rapport.
Match The Tone Used By Them In Their Formal Email
In a face-to-face negotiation, you tend to mirror the other person’s body language. It is a great way to make them feel at ease. However, it is almost impossible for you to negotiate over the con call in a virtual scenario. The best way to match the other person’s technique would be to match the tone used by them in the email, says Yasmin, who works with FineGrades. Did they write a long email? Is their email short? Did they keep it formal or informal? It will help if you let go of your usual template and mimic theirs to make them feel at ease.
When Resolving Conflicts, Avoid Emails
If you are resolving conflicts, you should avoid emails. In an email, it is a little easy for you or them to misinterpret the tone. Thus, it always recommends indulging in a conference call. It is more practical and certainly better preferred. Also, do not fall in-to the trap of escaping a difficult conversation.
Be Quick To Summarize
In a video call, the attention span is always short. There are more than a few things that can distract people while they negotiate – text messages, email notifications, slack notifications, social media distractions, and so much more. Thus, it is at all times a good idea to frequently summarize the discussion. It is a great way to ensure that everyone is on the same page as you.
It would best if you gave yourself the requisite chance of success by lobbying and pre-suading in advance. To succeed in negotiation, you need to have the skill to persuade the other person to agree with you, much ahead of the start of the negotiations, says Daniel. He offers the best mobile app development courses.
Shorter Meetings Are The Best
Both in a physical and online setup, there is nothing worse than a long-drawn meeting, says Jacob, who works with TAE. Always try to keep the meetings short, crisp, and straightforward. It is best to keep it shorter than half an hour. Take this tip into consideration and always encourage 2-3 short meetings over one big meeting. It will also work in your favour as it gives you adequate time to negotiate with the other person.
Negotiation is not an easy skill. However, it is not something that you cannot learn. So, hopefully, these tips will help you negotiate while conducting an online meeting. Bear in mind, the quicker you know the art, the more beneficial it will be for you, your brand, and your business.
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