Managed IT Services: While running a business, you can be overwhelmed by deadlines, responsibilities, and only by the amount of work you have to deliver. Outsourcing as an organizational change can bring you costs reduction, more efficient operations, transformation and restructuring of processes and the organization itself.
It said that every company would have to be at least partly an IT company in the future. Why? Because technology and Internet presence are becoming increasingly important. However, maintaining an internal IT team can be costly and challenging to implement, especially for companies with little in common with technology.
Most companies, especially in the development phase, need appropriate technological and IT support. For this purpose, it is worth deciding to employ a managed IT services company on an outsourcing basis. In the article below, we will focus on how to choose the right one.
What is a Managed IT service? And Why you may need that?
Managed IT services is a process based on the outsourcing of some of the functions the company performs. Outsourcing is separating IT functions and making them independent from the organizational structure of the enterprise, thus, transferring them to other entities for complying with the order.
By choosing external IT support, you will primarily gain more time thanks to fewer responsibilities related to operating the hardware and software in your company. You also get access to proven IT solutions provided by a team of experienced specialists.
In the following paragraphs, you are going to learn which features determine the best managed IT services company.
1. Ensuring transparent control over costs and scope of work
When choosing the best managed IT services company, make sure that you are leaning towards the company’s offer. Which will discuss every service outlined in the agreement with you. The on boarding process should be carried out comprehensively, with technicians visiting your official website to start the documentation process. To do so, they want to gather crucial information about your site and your IT environment.
IT outsourcing guarantees constant and direct access to the best specialists in the industry. Who often outweigh the full-time IT staff with the quality and efficiency of their work. You do not have to employ specialists permanently anymore. Find the IT company that will significantly reduce your current operating costs, providing full control throughout the project at the same time.
2. Provision of support and technical assistance
Constant access to technical support and effective IT solutions is a guarantee of trouble-free operation, and thus your customers’ satisfaction. When you use IT outsourcing, you won’t have to worry about issues such as ongoing software updates, maintenance, and hardware reviews. Your business may require software and hardware to prevent malicious attacks and to secure your system from hacking and spamming.
Make sure that your SLA (Service-level agreement) that regulates the scope of cooperation between the customer and supplier provides you with system continuity and constant access to its resources. It is also worth ensuring that the SLA contains provisions regarding the timeliness of task implementation and the penalties for non-compliance. It is the best safeguard for the client’s interests.
3. Ensuring strong Cyber Security
A data breach can cost your business loss of funds and reputation, as well as legal issues. It is crucial to be protected from cyberattacks nowadays. An external company that will guarantee you the quality of their services is an entity that you can trust and delegate the implementation of the highest security standards.
Every company has different needs. Many emerging ones are employing people that work remotely. To secure data exchange, IT services companies can establish a secure connection using Virtual Private Network (VPN), which creates a tunnel between the worker and the company network. Sometimes you will want to give your team access to the same applications. You can use a Virtual Desktop Infrastructure (VDI), which your IT services provider can develop and accustom it to your needs only.
4. Flexibility and adaptation to your needs
Another argument in favor of external solutions is a flexible offer that can be tailored to your needs individually. If you have a team of developers, but you need to expand it temporarily with, e.g., a Java specialist, IT outsourcing is the perfect solution for you.
Employee outsourcing is very profitable because it allows you to optimize business processes and minimizes the risk of employing the wrong programmers, and thus the risk of increased costs and delays in the project. It especially recommended when you care about time and fast and efficient project implementation.
IT outsourcing can be a great solution, especially if you do not know that specialized area. By choosing external IT support, you can also gain convenience, as access to ready-made tools and professional IT consulting will make it your only duty to set priorities for planned investments and changes at your company.